Service Support Advisor

Confidential

Milton Keynes, Buckinghamshire Hybrid permanent

Posted: January 30, 2026

Job Description

Winterhalter is seeking an experienced Service Support Advisor to join our team, in Knowlhill, Milton Keynes, to deliver 'best in class' customer service to our non-account customers, with a focus on effective responsive customer service while handling inbound calls and emails.

As an advisor within our Service support Team, you will liaise with colleagues such as Account Coordinators, Service call Planners and approximately 60 field-based Service Technicians. You will also collaborate with internal colleagues within other departments.

Main Accountabilities

Responding to customer calls and emails with an emphasis on inbound customer queries.

Log calls and update customers with ETA’s/completion of the call.

Communicate with customers about their repair calls – advising of any delays/ job status

Supporting resolution of customer complaints, quickly and patiently to achieve ‘best in class’ customer experience.

Essential skills, knowledge, and experience:

Excellent telephone manner, able to remain calm under pressure

Previous experience in an inbound customer service role

Methodical and organised

Able to manage time and work under pressure to tight deadlines

Able to manage the demands of numerous tasks.

Team player and problem solver

Self motivated

Desirable skills, knowledge, and experience:

Experience from within the catering industry

A B2B and/or SME background would prove a distinct advantage

Hours:

37.5 hours per week

Monday to Friday: 08:30 - 17:00

Hybrid Working (3 days in office, 2 days from home) after training/induction period

You will be expected to work one Saturday per month, as per a team rota

Benefits include:

Contributory Pension

Life assurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Seasonal Flu Voucher

Staff Perks & Savings Scheme

Free Parking

**Winterhalter and Classeq are an equal opportunities employer**

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