Service & Support Administrator (Case Manager)

Are you ready to be a powerful advocate and planner for individuals with developmental disabilities? At Greene Co Board of DD, our Service and Support Administrators are the heart of person-centered care. You won't just process paperwork—you'll case manage futures, ensuring every person has the support and resources to achieve their goals.

Facilitate & Develop the Plan: Lead assessments and develop the Individual Service Plan (ISP)—a roadmap that reflect each person’s goals and needs.

Keep the Plan Fresh: Regularly review and update ISPs to ensure they always reflect the individual’s current needs and goals.

Act Fast in a Crisis: Guarantee immediate, 24/7 service access for urgent situations and participate in the on-call rotation (divided by the whole team) to manage emergencies and ensure safety.

Check for Progress: Implement ongoing service reviews to confirm that services are appropriate and outcomes are being met.

Coordinate Success: Provide continuous case management focused on achieving the desired outcomes defined in the ISP.

Keep Records Tight: Maintain organized case files and case notes with precision and timeliness.

Partner with Providers: Train providers on the ISP and ensure they meet all service expectations.

Secure the Funding: Complete cost projections and documents quickly to authorize necessary services and funding.

Protect Health and Safety: Take immediate action to resolve any health or welfare concerns.

Work as a Team: Thrive in a supportive environment with encouraging supervisors!

***This job requires travel throughout Greene County and would be a mix of in office, remote work and in-person visits.***

Minimum Qualifications:

Bachelor or higher degree required. 

Case management experience.

Strong communication, organization, and problem-solving skills.

Ability to work collaboratively with individuals, families, and service providers.

Must successfully pass State and/or Federal Criminal Background Check, ODODD Abuse Registry, Nurse Registry, Office of Inspector General, Sex Offender Registry, Offender Registry, and SAM Database required by law or rule.

Must successfully complete pre-employment physical including drug test.

Must obtain and maintain certification identified for the position by the Ohio Department of Developmental  Disabilities (at hire).

Must maintain valid Ohio driver’s license in accordance with Board policy.

Key Benefits:

Paid holidays

Personal days

Sick Leave

Vacation

Tuition Reimbursement

OH Public Employee Retirement System

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Continued Education/Training