Service Scheduler

Service Schedular
Location: Silverwater, NSW (Hybrid – 4:1, office Thurs & Fri)
Contract: Parental leave cover until February 2027

Why Join Matthews?

Work with a market leader in industrial technology and automation

Be part of a supportive, collaborative scheduling team

Gain exposure across multiple departments and build strong internal networks

About us:
Matthews Australasia is a market leader in product identification, traceability, and software solutions, delivering innovative printers, labellers, inspection systems, and integrated production technologies that keep customer production lines running smoothly. 

We support customers across food & beverage, manufacturing, logistics, and industrial sectors, providing high-quality technical service and reliable 24/7 support. Our team is passionate about technology, safety, customer relationships, and delivering a high first-time fix rate. 

The Role

We’re looking for a Service Scheduler to join our team on a temporary contract until February 2027. This role sits at the heart of our service operations, ensuring technicians are efficiently scheduled and customers receive timely, professional support.

You’ll work within a centralised scheduling team, managing service bookings, coordinating field technicians, and keeping operations running smoothly.

Key Responsibilities:

Coordinate and manage service bookings to optimise efficiency and customer satisfaction

Schedule field service technicians and manage job allocations

Handle incoming service requests via phone and shared inbox

Communicate job updates and schedules to customers and internal teams

Maintain accurate records in D365 and scheduling systems

Support inventory planning for technician vehicles

Complete service transactions and invoicing activities

What You’ll Bring

Must Have:

Experience in scheduling, coordination, or administrative support roles

Strong customer service skills with excellent communication

Ability to manage multiple priorities in a fast-paced environment

High attention to detail and accurate data entry skills

Strong organisational and time-management abilities

Confident using systems such as Outlook, Excel, and scheduling tools

Nice to Have:

Experience with D365 Field Service or similar systems

Exposure to service-based or technical industries (e.g. manufacturing, equipment, logistics)

Geographic knowledge of service regions

What’s On Offer

Competitive salary package

Employee Assistance Program (EAP)

Wellbeing day off

Supportive and collaborative team culture

Opportunity to gain exposure across the business and build career pathways

Shortlisting will begin immediately, this role may close early.

Apply Now