Service Sales Project Coordinator

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

At GEA, we don’t just offer jobs, we offer opportunities to thrive, grow, and make an impact.

Your responsibilities will include:

·         Provide technical knowledge and project management skills to execute complex Service Sales projects

·         Inputting data into weekly and monthly reports to management, presenting feedback to management about open orders.

·         Enter work orders into the CRM/SAP/ ERP systems.

·         Create new accounts in CRM & submit requests to edit/update accounts as needed.

·         Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts.

·         Manage workflow within your assigned tasks daily, weekly, and monthly ensuring that deadlines are met, and work is completed correctly.

·         Service follow-ups, call to customers. (How was the service, any issues, would you like to schedule your next service visit.)

·         Provide a link between Engineering and Service Group.

·         Coordinate end-to-end delivery of service projects, from planning to closeout

·         Manage project scope, timelines, budgets, and customer expectations

·         Serve as the primary liaison between customers, technicians, vendors, and internal teams.

·         Optimize resource scheduling to reduce downtime and maximize billable utilization

·         Implement standardized project management processes and reporting

·         Identify risks early and develop mitigation plans

·         Drive continuous improvement across service operations

·         Utilize CRM and SAP for clear and concise delivery of communication

·         All other duties as assigned or directed by management. 

Your Profile / Qualifications

• University Degree in Engineering/Business Administration or equivalent industry experience.

• Strong customer orientation with the ability to engage at multiple levels.

• Open-minded, solution-oriented, and able to work effectively as part of a team.

• Must be able to communicate effectively in English, both written and verbal

• Must have a demonstrated ability to provide timely feedback to both internal and external customers

• Must be self-motivated

• Must possess good interpersonal skills and work well in a team setting as well as independently.

What We Offer:

• The opportunity to lead a dynamic and growing service team.

• Exposure to international markets and industry-leading technologies.

• A chance to shape the service strategy and contribute to overall business growth.

• A culture that values open-mindedness, problem-solving, and innovation.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

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