Service Sales

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position - Service Sales

Business Area - Industrial Service (IS)

Job Function - Sales

Reporting Line - National Sales Manager

Role Description:

• Responsible for driving business growth through proactive sales of industrial service solutions and lifting equipment (overhead cranes and hoists). This position builds and maintains strong customer relationships, identifies opportunities for value-added services, and ensures customer satisfaction through tailored service and equipment solutions.

 

Key Tasks :

• Develop and execute sales strategies to achieve assigned targets for service contracts, modernizations, spare parts, and new equipment.
• Identify new business opportunities and expand customer base within the assigned territory/market segment.
• Prepare and deliver proposals, quotations, and tenders in alignment with company policies and pricing guidelines.
• Build and maintain strong, long-term relationships with customers at multiple levels.
• Act as a trusted advisor, understanding customer needs and recommending suitable Konecranes services and equipment solutions.
• Conduct regular customer visits and follow up to ensure satisfaction and loyalty.
• Promote preventive maintenance, inspection services, and safety-focused solutions to enhance customer operations.
• Work closely with service and engineering teams to provide customized upgrade or modernization solutions for cranes and hoists.
• Stay updated with product knowledge, industry standards, and safety regulations to effectively communicate value propositions.
• Collaborate with Service Operations, Technical, and Marketing teams to ensure seamless execution of sales strategies.
• Monitor market trends, competitor activities, and customer needs to provide feedback for strategic planning.
• Maintain accurate records of sales activities in CRM and prepare timely sales forecasts and reports.
• Awareness of ISO 14001 and 45001 standards

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.