Service Sales & Installed Base Manager

.Working at Syntegon – Shaping a Sustainable Future Together

With over 6,900 colleagues worldwide, Syntegon is a leading strategic partner in processing and packaging technology for the pharmaceutical and food industries.

We support our customers with efficient processes, innovative technologies, and sustainable solutions. Whether it's safely filling vaccines, ensuring the effective release of active ingredients in tablets, or sustainably packaging your favorite chocolates and snacks – we make it happen.

Our Weert location serves as the Center of Competence within the Syntegon Group for vertical form, fill and seal machines. Here, we develop and produce intelligent, sustainable technologies for a wide range of food and non-food products. From stand-alone machines to complete system solutions – we deliver it all.

Apply now and become part of our team!

As the Service Sales & Installed Base Manager, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations.

Key Responsibilities

You will take ownership of installed base revenue growth and customer success, with responsibilities including:

• Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
• Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
• Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
• Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
• Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.

Qualifications & Skills

We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management.

You bring:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
• Strong knowledge of machines, service requirements, and lifecycle management.
• Ability to analyze customer data, identify opportunities, and drive sales growth.
• Experience working with cross-functional teams, particularly after-sales and service organizations.
• Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.

We have already asked a lot from you, so you can expect an attractive benefits package in return. Besides offering you a challenging position as a Service Sales & Installed Base Manager within an international employer, you will also receive:

• A salary ranging from € 6.200,-  to € 7.200,- gross per month, depending on your experience.
• Attractive employment conditions, 27 vacation days, 13 ADV days, flexible working hours, a discount on your fitness subscription, a bicycle plan, and a profit-sharing scheme.
• A great, collegial work atmosphere with enthusiastic and professional colleagues.
• A substantial amount of responsibility and autonomy in your role.
• A wonderful on-site canteen in Weert, located in a recently renovated building.

Excited? Click the “solliciteer” button! If you have any questions, please email [email protected]. I’m happy to assist you!