Service Represenative

Delaware Elevator is expanding, and we’re looking for a detail-oriented and customer-focused Service Coordinator to join our team. This role is the hub of communication between our customers, service technicians, and management team. If you’re organized, thrive in a fast-paced environment, and enjoy problem-solving, this is your chance to grow with a company that values people as much as performance.

Role & Responsibilities

As a Service Coordinator, you will:

Communicate with customers to assist with service requests

Act as the main contact for Service Technicians in the field

Create and manage service call tickets using our Total Elevator Service database

Schedule and track Fire Recall testing

Develop strong relationships with customers, technicians, managers, and coworkers

Assist Service Management with additional tasks as needed

Cross-train in other functions to broaden your skills

Preferred Skills & Qualifications

Excellent phone, email, and in-person communication skills

Strong decision-making and problem-solving abilities

Outstanding customer service skills

Proficient in Microsoft Excel and Word; willing to learn specialized software (Total Elevator Service)

Highly organized, punctual, and dependable

Bachelor’s Degree is recommended, but not required

Why Join Delaware Elevator?

We don’t just offer jobs — we offer careers. In return for your hard work and dedication, you’ll receive:

100% employer-paid medical, dental, and vision for employees (50% for dependents)

401(k) retirement plan

Disability and life insurance, AFLAC, wellness programs, and member discounts

Paid vacation and holidays

Opportunities for professional growth and advancement within a thriving company

Apply Today

If you’re ready to bring your skills to a company that values teamwork, customer service, and professional growth, we’d love to hear from you.

AA/ EEO

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