Service Processor

Service Processor
Location: Eagle Farm, QLD (Hybrid 4:1)
Full time | New role | 12 month contract

Why Join Matthews?

Work with a market leader in industrial technology and automation

Be part of a supportive, collaborative scheduling team

Gain exposure across multiple departments and build strong internal networks

About us:
Matthews Australasia is a market leader in product identification, traceability, and software solutions, delivering innovative printers, labellers, inspection systems, and integrated production technologies that keep customer production lines running smoothly. 

We support customers across food & beverage, manufacturing, logistics, and industrial sectors, providing high-quality technical service and reliable 24/7 support. Our team is passionate about technology, safety, customer relationships, and delivering a high first-time fix rate. 

The Role

We’re looking for a Service Processor to join our Technical Service Delivery team for 12 months. This is a newly created role designed to support the growing service function by ensuring work orders, customer communication, and transactions are processed accurately and efficiently.

You’ll play a key role behind the scenes helping reduce backlogs, improve turnaround times, and ensure customers receive timely and professional service.
This role could be part time for the right candidate (30 hours per week, Monday - Friday) 

Key Responsibilities:

Process field service and workshop transactions accurately

Manage and update work orders within D365

Contact customers to obtain Purchase Orders and required information

Handle incoming communication via phone and shared inbox

Support the service team by updating job details, changes, and priorities

Assist with quoting, reporting, and invoicing activities

Maintain accurate records to support billing and reporting

What You’ll Bring

Must Have:

Experience in an administrative, office support, or customer service role (at least 1 year)

Strong attention to detail and high level of accuracy

Excellent communication skills (written and verbal)

Ability to manage repetitive tasks while maintaining focus and quality

Strong organisational skills and ability to prioritise workload

Confidence using systems such as Outlook, Excel, and Word

Nice to Have:

Experience in a service-based or technical environment

Exposure to D365 or similar service management systems

What’s On Offer

Employee Assistance Program (EAP)

Wellbeing day off

Supportive and collaborative team culture

Opportunity to gain exposure across the business 

Shortlisting will begin immediately, this role may close early.

Apply Now