Service Portfolio Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agri finance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

You will own and manage the UK&I Service Portfolio, which defines and maintains a controlled list of all current, future, and retired Products and Services, both customer-facing and internal. You will be reporting to the ITSM Modular Platform Lead.

What you'll do:

• Manage the Portfolio of IT Services through their service lifecycle, ensuring all portfolio records reflect Service Details and their performance.
• Define, produce, and maintain a Service Portfolio to detail technical and business services (products) integrated with the Configuration Management Database to provide a view of their underlying technology
• Referencing our primary data sources; ServiceNow, Salesforce and Oracle DRM, provide a Portfolio of services to our stakeholders that is; accurate, accessible, holistic and a single source of truth for the Products, Solutions and Services provided to UK&I customers and Experian staff across all UK&I business units (including Experian internal technical services)
• Support SLA, OLA, and Under-pinning Contract (UC) development, negotiations, and baselining
• Ensure Service Portfolio related issues are identified, investigated, and resolved
• Working with peer groups ensure data is accurate and consistent across all record types.
• Create, read and edit and portfolio records of all types, including portfolios, taxonomy levels and nodes, services, service offerings, relationships, and performance criteria for the entire business
• Working within the team and the wider ITSM community; identify, contribute and drive Continuous Service Improvements. Take ownership and show leadership in solving issues head-on.

What you'll bring:

• Experience in roles within IT Service Management
• 5 Years Experience working within an ITIL Framework, especially Service Operations
• Experience creating and updating monthly service performance reports
• Experience analysing data and presenting results through PowerPoint Presentations
• Experience of working across multiple teams
• Experience of owning and contributing towards Service Improvement Plans
• Experience communicating with technical and non-technical teams and all band levels.

We consider as an advantage:

• Previous role as an IT service Manager
• Proficient in PowerBI
• Understanding of data modelling and working with large data models
• ITIL V4 Foundation

What you will get:

• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here