Service Planning Manager

Service Planning Manager

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. 

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

We operate 24/7 and as such you are required to work flexible hours, weekends and participate in an on-call rota. Full training / PPE / use of company equipment will be provided to ensure that all our drainage engineers have the right tools, competency, and confidence to undertake the work to Lanes’ high standard of operation regardless of background or previous experience.

Planning is seen, both internally and externally, as an integral part of the business, driving the smooth completion of work in the field and consistently providing excellent customer service, collaboration, accountability, leadership and a multi-skilled workforce. As a Planned Maintenance Team Manager effective use of leadership skills is essential in ensuring the activities undertaken positively reflect on Lanes Group and our client, Thames Water. You will be leading a team of around six Proactive Operations Planners.

Position: Service Planning Manager

Location: based out of Customer Solution Centre (Slough, Berkshire)

Job Type: permanent, full-time

Hours: Monday to Friday, 37.5 hours

Salary: up to £35,500 per annum, depending upon experience.

Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; friendly working environment; personal learning.

Interviews to commence asap

About the role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

Functional management of a team of planners within the planned maintenance department. 

To be the first escalation for any planning issues with planned maintenance jobs.

To oversee the planning of all planned maintenance crews to ensure work is planned to the expected standard to deliver the required completion rates.

To work in conjunction with the Planning Manager to ensure maximum productivity on the planning desk.

To help build planning processes to ensure the smooth running of the different programmes of work. 

To work closely with the Technical Specialists and Thames Water to ensure that all legacy jobs are planned and completed within their target months. 

To shadow the Planning Manager when and if required i.e.: cover for annual leave and meetings. 

To liaise with the Field Management teams regarding engineers performance and productivity 

To lead the training of new starters within the planning team. 

Responsible for the day to day running of planned maintenance work and the first point of call to the planning team for any technical questions or support.   

Any other reasonable ad-hoc tasks, duties or projects as requested by management.

Our values and your contribution to the company:

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations, linked to our core values of Leading, Agile, Nurturing, Engaging and Safe & Secure.

Strive to be always positive and constructive

Adhere to all company policies

Straight talking about the facts of the situation – open discussions are the best way to find solutions

Help others through communicating clearly

Deliver on commitments

Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management

Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

About you:

The ideal candidate will:

Have the ability to performance manage 

Be engaging and direct teams in line with Lanes Group Vision and contract objectives 

Direct and lead by example, sending a clear message about the level of quality required 

Identify and solve performance and planning issues in a timely and effective manner to ensure customer satisfaction and business improvement 

Be aware of all Lanes Group policies and your responsibilities towards them

Have great interpersonal skills to create relationships with the team

Have basic knowledge of both Google Suite and Microsoft 365

Have solid communication skills

Be resourceful and proactive

Multi-task, prioritise, work under pressure and on own initiative

Willingness to learn and opportunity for development

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer. 

Please note: the job title advertised might vary from the job title on the contract due to local job title structure. We do reserve the right to close this advertisement early if we receive a sufficient number of suitable applications.