Service Planner

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Main Responsibility 

Efficient delivery of Agreement and Planned Based‑ Services, ensuring work is scheduled cost-effectively in collaboration with key stakeholders, and customer commitments are met.

Key Tasks 

Delivering Order Book

• Plan, prioritise, and schedule all planned work (daily and weekly).
• Coordinate and schedule unplanned breakdown work.
• Manage Agreement‑Based and Planned‑Based Services to maximise sales revenue and optimise travel.
• Approve completed work for invoicing.
• Receive goods as required.
• Monitor and analyse Field Operatives’ productivity and the contract base in cooperation with the administrator and Operations Manager.

Asset Management

• Arrange and order subcontracted goods, services, and equipment.
• Track and receive material orders to support timely delivery of the order book once required components are available.
• Schedule delivery with the customer

Review of data for cost and working time management

• Review customer agreement data daily (including contract expiries and data quality).
• Capture and control job‑related costs using company systems.
• Work to planning‑related KPIs and contribute to continuous improvement.
• Collect data required for cost management and payroll processes (including timesheet accuracy).

Collaboration

• Communicate planning processes, updates, and timelines effectively to customers, operatives, and subcontractors
• Participate weekly meetings (WIP)

Other

• Demonstrate safe working practices in line with company procedures
• Follow GDPR requirements in daily tasks
• Perform other work related duties as assigned by management.

Customers and / or Interest Groups Cooperation Partners and Networks 

• Field operatives (technicians)
• Administrator
• Operations manager
• Inside Sales Representative
• People&Culture, Finance teams

 

Education and experience

• Proven experience in planning and organising workshedules

Experience and competences

• Strong interpersonal skills with the ability to communicate effectively with customers, suppliers, and colleagues
• Proven ability to plan jobs and develop clear scopes of work
• Excellent time management‑ and organisational skills
• Positive attitude with a proactive, can-do ‑approach
• Collaborative mindset with a willingness to support team goals
• Strong awareness of safety practices
• Intermediate computer skills, including experience with the Office 365 suit

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.