Service Order Process Analyst Intern

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.. 

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.  

The intern supports the improvement process and capacity balancing of our Service Agreement Parts Entry. This internship is intended for upper-level undergraduate or graduate students interested in gaining hands-on experience in business operations, supply chain processes, and ERP systems. As a Service Order Process Analyst Intern, you will assist with entering and analyzing spare parts orders related to our Service Agreement program. You'll compare workflows, develop process documentation, and make practical recommendations for improvement.  This role is based on site at our Raleigh, NC facility and requires regular in-person attendance.  Relocation support will not be provided for this role. 

• Accurately enter spare parts order data into SAP, our enterprise resource planning (ERP) system
• Analyze and compare the Service Agreement order process with our standard customer parts ordering workflow
• Identify areas of overlap, inefficiency, or opportunity in the two processes
• Create clear, step-by-step “how-to” documentation for each process
• Propose data-driven improvements to streamline order entry and reduce error rates
• Collaborate with service, logistics, and customer support team

Basic Requirements

• Junior, senior, or graduate student pursuing a degree in Business Management, Supply Chain, or Industrial Engineering, Accounting or Finance.
• Strong organizational and analytical skills
• Ability to work independently and communicate clearly (written and verbal) while also collaborating with cross-functional teams
• A process-oriented mindset and eagerness to learn
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Preferred Qualifications

• Detail oriented and logically driven to making efficiency improvements
• Ability to manage time, meet deadlines, and work independently on multiple projects
• No prior SAP experience is necessary—training will be provided

The expected compensation range for this position is between $18-21/hour.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.