Service Order Management Sr. Specialist (German)

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Purpose:

Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Back Office team, within the Intercompany workstream that support the Aftermarket business & Service Operations.

 

As a Service Order Management Sr. Specialist (German), the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience.

The primary responsibility of this role is to provide comprehensive, end-to-end support for Global Contracts, ensuring smooth execution from contract creation through to final invoicing. This includes:

 

• Supporting our Germany office with tasks so German language skills are a requirement.
• Collaborating with relevant stakeholders to initiate and manage contract documentation.
• Monitoring contract progress and ensuring timely invoicing and closure.
• Maintaining accurate records and ensuring compliance with internal and external requirements.

In addition to the management of Global Contracts the role will also involve:

• Supporting administrative tasks within the designated workstream.
• Coordinating with other workstreams and cross-functional teams to ensure seamless service delivery setup.
• Contributing to process improvements and supporting the team in achieving operational excellence.

Generic Duties:

• Creating Master Documentation to support the creation of a Global Service Contract.
• Contract Creation in SAP and Activation in ServiceMax
• Creation and Activation of PM Plans in SVMX
• Dispatching Work Orders to 3rd Parties
• Monitoring Global Contracts to ensure that all KPI’s are achieved
• Interrogation of raw Data to identify and resolve issue in the ServiceMax
• Supporting all Smiths Sites to close Aged Work Orders (PM and CM)
• Complete all Tasks on a Right First-Time basis
• Ad-hoc tasks as required.

Continuous Improvement:

• Supporting the Service Back Office strategic approach and work together within own workstream to execute the continuous improvement plan (CIP).
• Support system and process enhancements to improve the tools and the quality of the process

Collaboration:

• Attend weekly and monthly Internal meetings
• Share best practices among the Team to improve and drive efficiency

 

Technical Knowledge, Skills and Abilities:

• Fluent German language Skills
• Approachable and Confident to speak and communicate with others
• Self-motivated and pro-active and able to follow established procedures and standard work without close supervision
• Demonstrable experience within service order administration
• Proven ability to collaborate with stakeholders from other departments
• Minimum 1-2 years of related experience
• Strong hands-on working experience on SAP and ServiceMax
• A high level of attention to detail.
• Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction.

• Strong oral and written communication skills both technical and user focused.

 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)