Service Order Management Specialist

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

The role holder will be part of the Service Order Management Team and support the transition of the management of orders from the Market Order Management teams to the ‘Aftermarket Team’. Primary tasks for the role will be the processing of Aftermarket Orders to Invoicing, working closely with our Global Sales and Service Order Management functions. This role will have the opportunity to contribute to significant lasting change to the way we manage our customers’ orders and a direct improvement to our customer’s experience.

Duties & Responsibilities

Responsibilities

• Process of Aftermarket sales orders including eCommerce orders, in full cycle from order to invoice in accordance to Smiths guidelines and policies.
• Liaise with relevant internal and external parties to manage and resolve all issues relating to order processing to invoicing.
• Manage and input all sales order timely to ensure on-time delivery for a given market.
• Manage and create Delivery Note, Factory Liaison, and Invoicing
• Prepare advance invoices and Order Confirmation
• Prepare and validate documents for letter of credit
• Ensure backlog (orders outstanding) is managed efficiently with no past due status in compliance to audit requirements.
• Attend weekly and monthly internal meetings.
• Participate cross-functional initiatives when require.
• Setting up folders in Share Point/MS Teams for every order and ensuring all the information of the orders are updated timely.
• Ensure system and operation transactions in compliance with law, regulatory taxation as well as corporate policies.
• Ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations with support from the sales and finance teams where relevant.
• Ad-hoc tasks as assigned by the supervisor/management.
• Able to manage and update internal reporting and data Dashboards.

• 2 - 4 years of experience
• Minimum a bachelor's degree (B.A, B.com, B.B.A, B.C.A, BSC or similar)
• Knowledge & Experience in Order Management, Quote to cash and Sales be an added advantage
• Excellent written and verbal communications skills
• Good Understanding of MS Office tools (Excel, PowerPoint, Word)
• Experience in SAP will be an added advantage
• Customer Focused
• Ability to prepare reports and graphs as and when needed
• Ability to work in a team
• Good eye for attention to detail
• Ability to build effective relationships both internal and externally
• Knowledge of Letter of Credit
• Knowledge of Supply Chain related to documentation for shipping such as: custom invoice, packing list, inspection certificates and others for import and export.

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)