Service Operations Specialist

You will be a key member of Robin’s Service and Support (S&S) team, providing firsthand support to our most valued customers.

As a Service Operations Specialist, you are responsible for the end-to-end planning, execution, and optimization of maintenance and repair services for all subscribed assets. You will coordinate the Service Engineering team—managing resources, tracking performance, and continuously refining processes to maximize both operational efficiency and customer satisfaction.

Responsibilities

• Create and manage a rolling annual maintenance schedule for all assets under an S&S subscription.

• Coordinate service appointments and site visits, ensuring customer needs are captured and shared with relevant parties.

• Align with internal teams to optimize resource allocation considering availability, logistics, and customer prioritization.

• Maintain accurate records of service activities, customer communication, service reports, and spare parts inventory.

• Develop and document Standard Operating Procedures (SOPs) to ensure effective, transparent, and uniform team operations.

• Partner with Supply Chain and Logistics to manage spare parts inventory, minimizing downtime and optimizing cost-efficiency.

• Track and analyze KPIs such as MTTR and MTBF to identify performance gaps and implement corrective actions to achieve SLAs.

• Provide training and guidance to the engineering team on customer protocols, internal processes (Odoo/PLM), and spare parts control.

• Evaluate current operations and propose improvements to products and processes where applicable.

Requirements

• BA or VMBO-4 degree in Engineering or a relevant technical field.

• 3-5 years of experience in customer service operations, preferably in the industrial or engineering sector.

• Solid understanding of Product Lifecycle Management (PLM), configuration management, and inventory control.

• Proficiency in using service management software (Jira), CRM systems, and Odoo.

• Fluency in written and spoken English; Dutch is a plus.

• Strong analytical acumen for tracking metrics and identifying areas for improvement.

• Ability to work collaboratively in cross-functional teams and adapt to changing requirements.

• Excellent communication skills with the ability to interact effectively with stakeholders across all backgrounds.

N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way!

But of course, you should identify with our core values: We trust, We own it & We aim high.

What's in for you

• Working for a Great Place to Work® certified company;

• Comprehensive pension plan;

• Commuting allowance: our teams work hybrid;

• 30 days of paid holiday leave (with the possibility to buy 3 additional days);

• Opportunities to develop your skills even further through training and certifications;

• High quality laptop/desktop, monitor, noise canceling headphones, and any other equipment necessary for your role;

• An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents.

We’re growing. Fast. In fact, we are one of the top 10 fastest‑growing companies in the Netherlands. But despite this growth, we stay true to our core values of trust, ownership and aiming high. At Robin, you don’t join just a team. You join a collective of bright minds driven by the belief that ‘doing things better’ is a continuous challenge.

Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?

You’ll fit right in, we’re saving you a seat.