Service Operations Specialist - Germany

Sungrow Emea

Germany - Oberschleißheim permanent

Posted: February 5, 2026

Required Skills

Job Description

Your mission:
Hello there and a warm welcome here at Sungrow!
We have an exciting new role for you to consider: our next Service Operations Specialist supporting our European Service Center in Oberschleißheim, Munich. This position is part-time for 38 hours per week.
Curious what this position is all about? Let’s dive in together:

• Process and accurately submit European service‑related invoices (project services; repairs; hotline; logistics; warehousing; customs; warranty) into the financial system.
• Coordinate chargeable repair cases; prepare repair quotations; and ensure smooth communication between the repair center and our customers.
• Act as a reliable point of contact for service‑related inquiries within Europe, ensuring transparency and high service quality.
• Support internal service workflow improvements and contribute to efficient operational processes.
• Collaborate closely with service, logistics, and finance teams across Europe to ensure seamless case handling.
• Provide clear documentation and reporting to support service operations and continuous improvement initiatives.

Your profile:
That sounded exciting, right? Now let’s make sure this role feels like the perfect match for you. It would be great if you bring the following background:

• Bachelor’s degree in Business Administration, Data Analysis, or a related field.
• At least 2 years of relevant experience in service operations, finance or administrative support.
• Strong organizational abilities and the capacity to manage several tasks independently.
• Good analytical, documentation, and communication skills.
• Python skills are an advantage; experience with Selenium automation is a strong plus.
• English C1; German is a plus; additional European languages are always welcome.
• A collaborative mindset and a solution‑oriented approach to daily tasks.

Why us?:
You will join our European Service Operations department — the team ensuring that Sungrow’s photovoltaic, energy storage, and EV charging products run smoothly across the continent.
Based at our modern service center in Oberschleißheim, you will work in a supportive, multicultural environment that values innovation, sustainability, and teamwork.
Your work will directly contribute to the reliability of green energy solutions across Europe.

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