Service Operations Data Analyst

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Purpose:

The Error Management team within Global Service Operations is undergoing scope expansion, as it was identified that many of the data governance and error management issues which are currently handled locally, can be handled by a central team. This will allow the local team to focus on operational tasks and at the same time, system issues can be tackled more strategically by the central team.

The data analyst would be taking over various error resolution tasks from the regional teams in this Senior role. They would be working as a specialist in data analysis and error identification and resolution for the Service Operations team for identified master data parameters. This resource would also be supporting the current error handling tasks owned by the Global Service Excellence Center.

Duties:

• Co-ordination with regional service teams for system issues understanding and resolution.
• Documentation of end-to-end process and resolution of service work order error handling.
• Perform transaction reconciliation between available systems (SAP, SMS, etc.)
• Driving system enhancements and process optimization as a part of preventive actions on system related issues.
• Data gathering and analysis of potential issues along with error management and documentation for identified problems.
• Monitoring master data quality in available systems.

Correction / maintenance of master data in available systems.

 

Technical Knowledge and Skills:

Knowledge:

• Bachelor’s degree in a relevant field or higher. (Bachelors in engineering, mathematics, or statistics preferred).
• Ideally possessing a relevant professional qualification and/or suitable background experience in error management or data analytics.
• Computer literacy, competency in use of all programs within MS Office Suite, Power-BI and aptitude for learning specialized software programs.
• Knowledge of SAP system is a must.
• Language skills in English required.

Experience:   

• 3 years + experience in error management, service operations, or data analyst roles.
• Experience in using SAP and Data Analytics tools (Excel / Power-BI).

Exposure to SAP interfaces with other system (e.g. EDI).

Competencies and Abilities:

• Must be decisive, driven and conscientious, and interact well in a team environment.
• Possess excellent organizational, communication and interpersonal skills with the ability to multitask and manage a wide range of activities.
• Strong analytic skills and the ability to handle stressful situations when working under pressure and strict deadlines.
• Self-motivated, reliable, and accountable individual.
• The ability to make good judgments by thinking quickly and broadly.
• Must be organized and systematic.

Planning and Decision Making:

• Able to prioritise tasks and take the initiative to meet internal customer expectations.
• Executing plans to deliver actions and longer-term objectives.
• Identifying and prioritising actions based on the business needs.

Ensuring all decisions are within the published Delegation of Authority.

Impact and Scope: 

• Within Global Service Operations for ROW regions.

Key Internal and External Relationships: 

• Partner closely with various Service Operations teams and divisions and the error handling team.
• Work with global service team engineers and back-office admin to resolve transactional errors.
• Work with Global Data Governance team and BIS team for master data and system related issues.

Work balance:

• Daily process and reconciliation activities: 50%
• Technical activities (design, problem solving, data analysis, etc.): 30%
• Stakeholder’s engagement: 20%

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)