Service Operation Mng & Tech. Support

Job ID
479753
Posted since
02-Dec-2025
Organization
Mobility
Field of work
Customer Services
Company
Siemens Rail Automation S.A.U.
Experience level
Mid-level Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
Tres Cantos - Madrid - Spain
Siemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability.

Mobility Management, Turnkey Projects & Electrification, Mainline Transport, Urban Transport and Customer Services. They have the know-how to make road traffic flow more smoothly and quickly, make trains more environmentally friendly and efficient, and make train schedules and freight shipments more reliable. We work with our customers to develop optimal solutions to help overcome their challenges.

Customer Service is key to supporting client’s expectations, resolution of potential inconveniences and queries, and transferring client needs to the company. Therefore, is supported by the whole company to achieve high levels of clients’ satisfaction and loyalty, allowing us to expand our markets, adding new value to society by improving people’s mobility, comfort and safety around the world.

In Customer Service we work with the newest technologies, and with legacy products that the company supports until the end of its life cycle and renewal.
We want you to join us in our multidisciplinary international service Projects team, within The Siemens Customer Service Business Unit, in particular to the area of contracts execution international projects in charge of different scopes, including:
Maintenance of Running Projects (normally in service operation).
Expert Technical Support for Signalling, Control Centers and Electrification systems.
Systems Renewals
Technical support to Bidding in new offers preparation.

The main tasks are related to:
1- Project Management for Mobilization and Ramp-ups operations during early stages of running projects, which includes, but is not limited to:
a. Financials management.
b. Stakeholders’ management (providers, project team, client, auditors…)
c. Planning and coordination of work and needs (Head Counts, Materials and Tools).
d. Leading Milestones and Siemens processes.
e. Participation in Periodical and specific multicultural meetings with clients and experts at different projects around the world.
The Project Manager has the ultimate project responsibility. Siemens certifications process needs to be overpass during the job to allow the execution of that role.
f. Service Operation Manager at Maintenance running projects, with similar requirements as PM, but for Maintenance projects.
g. Support technically international service projects for signaling and centralized traffic control systems, including but not limited to:
h. Interlocking
i. ETCS L1 and 2
j. Track Circuits
k. Axle Counters
l. Signals (LED, Alphanumerics, Fixed Plates)
m. CTC
n. Point Machines and crosspieces
o. Technical Buildings (plumbing, air conditioned, energy supply, civil works…)
p. CBTC
q. Auxiliary Detectors

The task considers that the candidate would be trained in different systems to acquire the required level of expertise and knowledge. Once problems exceed the employee capabilities, he/she would escalate the details to further support stages such as Engineering or providers to pursue a final resolution and mitigation of the problem, focus in prioritizing the avoidance/reduction of train services impact, and achieving the compromised response and repair times.
Technical support could be an iterative process at which tests, and info/logs request would be required during the investigation, and it could imply short-term on-site attendance on site projects.
The employee would be able to perform system’s training to the project teams, and need to have the communications and preparation abilities to achieve it.
Requirements for the position are:
o Electronical Engineer / Electrical Engineer / Telecommunication Engineer
o Language: English Fluent (C Level), and Spanish valuable.
o Availability to travel
o Driving License
o Team Building
o Resilience
o Troubleshooting
Other valuable criteria:
o Project Management Certification (e.g. Siemens, PMI).
o Previous experience at Signalling projects.
o Previous experience at Railway projects.
o Previous experience at projects abroad (e.g. Middle East, Latin America).

If we all thought the same, we would never think of anything new! That’s why we recruit great minds from all walks of life. We recognize that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. Flexibility is our main benefit. We combine remote and presence work because work-life balance and wellbeing are essential for our teams. We are convinced that stay at home allow us to focus on activities that need more time for concentration and being at the office enhance our creativity collaborating and learning from others.

Siemens aboga por la igualdad de oportunidades entre mujeres y hombres, así como en la Diversidad como fuente de creatividad e innovación. Contar con diferentes tipos de talento y de experiencias nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la Sociedad. Por ello, valoramos a las candidatas y a los candidatos que reflejen la Diversidad que disfrutamos en nuestra Compañía y animamos la cobertura de puestos por mujeres y hombres en ocupaciones que se encuentren subrepresentadas.

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