Service Operation Analyst

ShijiGroup

Žilina, Žilina Region, Slovakia (Slovak Republic) permanent

Posted: December 31, 2025

Job Description

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Shiji ReviewPro, the leading hospitality guest intelligence provider. The brand is responsible for advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry.

• Organize and update data within the system.
• Data quality check.
• Identify and suggest possible system enhancements.
• Meet tasks deadlines.
• Interact with all departments necessary within the organization to resolve tasks in a timely and Professional manner.
• Drive agreed outcomes.
• Maintain agreed internal service levels.
• Update all internal systems to properly track task performance.
• Track and report issues related to the tasks.
• Process all data with quality and professionalism.
• Complete and achieve all other assigned goals in relation to the position.

• High level of organizational skills with the ability to work well under pressure and manage client expectations.
• Innovative problem-solving methods to help our customers improve their systems.
• Proactivity.
• Ability to work in a team.
• The curiosity to learn about our product and its structures.

Nice to have: 

• Good knowledge of Chinese language 

• Contract Of Employment
• All Necessary Equipment Such As Laptop, Additional Monitor And Other Accessories
• Free English Lessons
• Flexible Working Hours
• Company Parties And Social Activities
• Friendly, Motivated, And Talented Multicultural Team

Get in touch with us today!

You can apply by sending your CV by Apply Now or to the Recruiter Klaudia Kaczmarzyk

Please don’t forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o.  in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland Sp. z o. o.  for the needs of future recruitment.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.