Service Now ITOM/CMDB Consultant

Confidential

New York, New York, United States permanent

Posted: January 30, 2026

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Required Skills

ITOM CSDM CMDB Service Mapping APIs web services OOB connectors discovery patterns diagnosis CMDB integrity CSDM Application Services Business Services

Job Description

Build/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.

-Map complex relationships between services, applications, and underlying infrastructure components.

-As part of ITOM, Integrating ServiceNow with third-party tools and data sources using APIs, web services, and OOB connectors.

-Create and maintain custom discovery patterns to identify different types of IT assets

-Diagnose and resolve issues related to discovery process, data mapping, Service Mapping, and CMDB accuracy.

-Maintains the accuracy and integrity of the CMDB including working with class owners to certify data and maps

-Responsible for assessing/updating CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.

-Create and maintain relationships between CIs in the CMDB, including dependencies, containment, and service relationships based on the CSDM.

-Maintain a detailed CMDB data model

Keywords: ITOM, CSDM, CMDB, Service Maps

Any previous CMDB knowledge in healthcare environment is a plus.

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