Service Now Engineer

Service Now Engineer

Important Information

Location: Singapore

Key Responsibilities

• Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.

• Manage and maintain CMDB health, governance, and data relationships.

• Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking.

• Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow.

• Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions.

• Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools.

• Perform platform upgrades, enhancements, troubleshooting, and production support activities.

• Ensure adherence to ITIL processes and ServiceNow best practices.

• Prepare technical documentation and provide operational support when required.

Key Requirements

• Strong hands-on experience in ServiceNow ITSM.

• Good experience managing CMDB and CI relationship mapping.

• Experience in ITAM including hardware and software asset management.

• Hands-on experience in ServiceNow workflow development and scripting.

• Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred.

• Familiarity with ITIL processes and enterprise IT operations.

• Good stakeholder communication and problem-solving skills.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality