Service Mapping Consultant - ITSM

VAMSystems

Doha, , Qatar permanent

Posted: May 11, 2026

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Quick Summary

We are seeking a Service Mapping Consultant to develop a Service Mapping system that aligns with our ITSM platform and ensures seamless integration with our existing infrastructure, utilizing a structured approach to map and manage IT services across our global operations.

Required Skills

ITSM Service Mapping Discovery CMDB Infrastructure Technologies Troubleshooting Service Dependencies Problem Solving Communication Collaboration

Job Description

We are  currently looking for  Service mapping Consultant for our Qatar operations

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).

• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).

• Strong understanding of CMDB structure, CI classes, and relationships.

• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).

• Experience troubleshooting discovery probes, patterns, and integrations.

• Ability to analyze complex service dependencies and present clear visual service maps.

• Strong problem-solving skills with attention to detail.

• Excellent communication and collaboration skills.

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.

• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.

Joining time frame: 2 weeks (maximum 1 month)

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