Service Manager Video Services - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Core Responsibilities:

• Partner Acquisition and Market Expansion: Identify market-leading organizations and high-potential targets in strategic geographies and vertical sectors to broaden market penetration.

• Leverage Internal Resources:  Work with our internal shops and FSO teams to provide training where needed and build a partnership with their leadership so that we can leverage our own internal resources on highly competitive opportunities.

• Strategic Market Development: Formulate territory growth strategies, conduct comprehensive market trend analysis, and monitor competitive activity to enhance the company’s value proposition.

• Partner Implementation and Integration: Direct the "Activation" phase for newly onboarded partners, ensuring their proficiency in the installation and servicing of Mobile Video and LPR solutions.

• Technical Advocacy: Act as a subject matter expert, leading compelling Proof of Concepts (PoCs) and professional demonstrations and coordinate training for the mobile video portfolio including LPR systems.

• Lifecycle Revenue Maximization: Institute a transition from transactional sales to monetizing the entire product lifecycle through the procurement of post-deployment service agreements.

• Cross-Functional Alignment: Collaborate closely with Territory Managers to facilitate a smooth transition of activated partners into the operational field ecosystem.

• Ecosystem Enablement: Provide training and resources to internal sales personnel and external partners regarding the strategic significance and practical application of assigned product lines.

• Liaise with Product Group: Identify systemic failures or areas of improvement that could have the largest impact on serviceability. Work closely with the product group to implement changes in design.  Begin to proactively work on the front end with product.  

• Help Develop Vendor Scorecards for Organizations Use

Preferred Qualifications:

• Experience: Minimum 5 years of experience in channel management, partner recruitment, or regional service management.

• Industry Knowledge: Strong understanding of indirect sales models, partner ecosystems, and channel dynamics.

• Technical Proficiency: Familiarity with CRM tools like Salesforce and the ability to analyze data-driven trends.

• Travel: Requires significant travel, often 25-50%, to support market expansion and partner engagement.

Target Base Salary Range: $130,000 - $150,000 USD
 

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Asscociates, or Bachelor's degree in one of the following areas: Business, Communications, IT, Management, or Technology required.

• 5 years of experience working in one of the following areas: Customer Service, Customer Support, Operations, Sales, or Technology required.

• Legal authorization to work in the U.S. Employer work permit sponsorship is not available for this position.

#LI-JM3

#LI-REMOTE

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.