Service Manager SDN

COSMOTE GLOBAL SOLUTIONS NV

Luxembourg, Luxembourg, Luxembourg Hybrid permanent

Posted: November 4, 2025

Job Description

As a Service Manager for Software Defined Networking (SDN), you will:

• Provide expert technical assistance on software-defined networking, micro segmentation (firewalling) and related products or services as required: technical guidance, troubleshooting, performance optimization, governance, monitoring.
• Manage diverse projects related to the day-to-day operations of the Unit.
• Participate in the formulation, planning and definition of project requirements, liaise with stakeholders and internal customers, participate in requirements gathering and communicate results.
• Develop a deep understanding of internal business processes, oversee their continuous improvement and manage service reliability.
• Ensure quality of COSMOS project documentation, meeting minutes and other relevant documents and deliverables.
• Participate in and coordinate project meetings and related activities.
• Supervise services delivered within the COSMOS managed services portfolio.
• Ensure that the services delivered by DIGIT contractors are compliant with DIGIT and third parties processes/guidelines. Evaluate and implement security standards.
• The service provider will also be responsible for defining the strategy and future direction of the software-defined networking and firewalling service, including identifying opportunities for innovation and improvement, and developing business cases for new initiatives and investments.

Requirements:
• Master’s Degree at IT or a related field.
• Level B2 or higher in both English and French (Preferably, proficient or native speaker in one of them).
• At least 5 years of experience in designing, configuring and leading the administration of large software-defined networking and micro-segmentation (firewalling) environments.
• At least 3 years of experience in AWS, Azure or GCP networking, having AWS Certified Advanced Networking
• Specialty certification or equivalent Azure or GCP certification is a plus.
• VMware Certified Professional - Network Virtualization (VCP-NV) certification or equivalent next generation firewalling certification.
• At least one project management certification, preferably PM2 Agile or equivalent.

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