Service Manager - Product Support Division

Confidential

Omaha, Nebraska permanent

Posted: February 27, 2026

Job Description

Service Manager

Product Support Division – Omaha, NE

Logan Contractors Supply, Inc. (LCS) — a trusted leader in the construction supply industry — is looking for a driven, hands-on Service Manager to lead our service operations at our Omaha, NE location. If you thrive in a fast-paced environment, enjoy leading teams, and take pride in delivering exceptional customer service, we want to hear from you!

Position Overview

As our Service Manager, you’ll play a key leadership role in keeping our service department running at peak performance. You’ll lead a talented team of technicians, ensure top-tier customer satisfaction, and help drive operational excellence across our equipment service and rental fleet.

What You’ll Do

Report directly to the Branch Manager and Director of Product Support

Oversee daily service department operations

Schedule and coordinate service and repairs for customer-owned and rental equipment

Dispatch and manage field service calls

Assign and prioritize daily technician workloads

Coordinate preparation of new and used equipment, warranty repairs, and rental units

Help establish technician goals and development paths

Supervise, mentor, and coach staff — including conducting performance reviews

Manage team schedules to ensure optimal coverage and efficiency

Foster a collaborative, high-performance team culture

Stay current on technical updates and industry regulations

Partner with leadership to develop and execute strategic account plans

Provide clear, timely repair quotes to customers

Monitor and communicate customer satisfaction metrics

Collaborate with Parts and Service teams to deliver full-service solutions

Promote a positive, solutions-focused work environment

Training & Development

LCS provides specialized equipment training to ensure you and your team are set up for success.

What We’re Looking For

Previous Service Management experience in equipment or automotive (preferred)

Prior Technician experience (preferred)

Strong leadership, communication, and organizational skills

A customer-first mindset with a passion for operational excellence

Why Join LCS?

We value our team and offer a competitive benefits package, including:

Health, Dental, Vision, Life & LTD

401(k) with Employer Match

Paid Time Off (PTO)

Paid Holidays

Bonus Opportunities

Job Type: Full-Time (Monday – Friday)
Pay: Commensurate with experience

If you’re ready to lead, motivate, and make an impact, apply today!

2/27/26

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