Service Manager(Pest Control)

Rentokil Initial:

Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA - Nairobi Kenya in Pest Control Department.

Key Responsibilities

● To coordinate service delivery, quality assurance checks and customer care activities

● To work with the sales manager, consultants to identify market potential for new business, gather market intelligence and coordinate the service team to complement efforts of the sales team and sales campaigns

● To ensure the Pest Control portfolio is accurately managed and to work on potential terminations to improve client retention.

● Drive the debt collection effort through involvement of service staff.

● Enhanced liaison with customers, manage the price increase process.

● Review and approve travel expenditure of service staff alongside other applicable allowances

● Train and motivate staff in the Pest Control department and regular performance management and technical assessments.

● Take charge of material/chemicals usage for the department to ensure there is no misuse. Including undertaking on-site

snap checks on requisition and effective usage of the materials

● Prepare weekly & monthly reports to management

● Ensure proper use of division vehicles/fleet and all other assets of the division.

● Handle recruitment & Admin matters relating to the department in conjunction with HR

● Effective supervision and management of Pest Control department colleagues

● Review Customer Voice Counts (CVC) results with Pest Control team and develop workable action plans to address all issues raised by customers

● Review, and evaluate the work of the service staff in relation to customer service requirements and service levels with the

aim of advising Management of areas that need improvement, and initiating actions to improve the same

● Effective and timely service planning and scheduling

● Strict adherence with SHE policy. Ensure extra care is taken and adequate precautions are complied with including proper use of PPE by all.

● Full action on site Risk Assessment reports by sales team and SHE Coordinator

● Effective resource allocation and budgeting for the department

● Review of department’s trading and business performance vis-à-vis anticipated growth plans

● Perform ad hoc Management & project tasks within the East Africa region as assigned by the Branch Manager, Managing

Director

Requirements:
Key requirements

o Proven 5 years and above experience in shared services management or a similar leadership role.

o Strong understanding of shared service center operations and best practices

o Excellent leadership, communication, and interpersonal skills.

o Proficiency in process optimization, automation, and technology utilization.

o Knowledge of compliance and regulatory requirements.

o Excellent communication and interpersonal skills

o Analytical and problem-solving skills.

o Strong project management skills.

o Degree in Business Management and/or any other related course.

Benefits:
• Base salary
• Medical Cover: To be arranged immediately upon joining
• Pension & Group Life Assurance Cover: To be arranged after confirmation
• Promotional Opportunities