Service Manager
TEaMConsulting
Posted: June 20, 2016
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Quick Summary
The ideal candidate should have 5+ years of experience in service management and be familiar with digital transformation in the public sector. They should be able to advise government departments on their approaches, tools, and techniques.
Required Skills
Job Description
Overview
Specialist role Service manager
Summary of the work
We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.
Latest start date 25/07/2016
Expected contract length Up to a maximum of 2 years with regular reviews
Region London
Organisation the work is for Government Digital Service
About the work
Who the specialist will work with
You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches.
What the specialist will work on
We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation. We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.
Work setup
Address where the work will take place
Government Digital Service, London .The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week.
Working arrangements
We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time.
Security clearance Minimum Baseline Personnel Security Standard
Skills and experience
Essential skills and experience
• Recent demonstrable experience of delivering digital, data and technology transformation in government
• Recent demonstrable experience of leading organisational design change within government & a clear understanding of the cultural changes required to achieve it
• Recent demonstrable experience of leading the delivery of government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process
• A deep understanding of, and experience with the Service Manual and Service Standard
• A deep understanding of the business processes and operating model required to support digital delivery and change management in government
• A very good understanding of user research and service design and experience of introducing these capabilities into government.
• Experience of using a number of tools and techniques when consulting with government departments and teams (you may be required to demonstrate these)
• Experience of setting strategy, visions and goals
• Expertise in agile
• Expertise in process design
Nice-to-have skills and experience
• Explain the context and outcomes of using - value chain mapping
• Explain the context and outcomes of using - roadmapping
• Explain the context and outcomes of using - service mapping
• Explain the context and outcomes of using - Business and operating model canvas
All your information will be kept confidential according to EEO guidelines.