Service Manager - Live the Alpine Lifestlye Year Round

Traverse Alpine Group is excited to announce an opening for a passionate and driven Service Manager who embodies the Alpine lifestyle year-round. In this pivotal role, you will be instrumental in creating exceptional guest experiences across our diverse range of establishments. The ideal candidate will have a keen understanding of service excellence in a hospitality setting and be dedicated to fostering a culture of outstanding customer service.

As Service Manager, you will oversee daily operations, manage front-of-house staff, and ensure that every guest receives remarkable service. You’ll also play a key role in training and empowering staff to deliver an unforgettable experience that reflects the Traverse Alpine Group's commitment to quality and hospitality.

Responsibilities

• Manage and coordinate front-of-house operations across multiple venues.
• Uphold a high standard of customer service and train staff on service excellence.
• Address guest feedback and implement improvements based on their needs and preferences.
• Collaborate with management to streamline processes and enhance operational efficiency.
• Work closely with kitchen and bar teams to ensure a seamless dining experience.
• Monitor performance metrics and lead by example in embodying the Alpine lifestyle ethos.
• Organize and oversee staff schedules and training sessions.

Requirements:
• Proven experience in a managerial role within the hospitality industry.
• Exceptional customer service skills and a passion for guest experiences.
• Strong leadership and interpersonal skills with the ability to inspire a team.
• Excellent problem-solving skills and the ability to handle guest complaints gracefully.
• Knowledge of operational standards and best practices in the hospitality sector.
• Flexible availability, including evenings, weekends, and holidays as needed.
• A genuine passion for Alpine culture and lifestyle.

Benefits:
• A work culture that values inclusivity, cultural and gender equality in a professional and supportive work environment
• Access to a range of learning development activites to encourage career progression
• Organised group outings and an epic annual staff party
• Access to company discounts accross all our venues
• In venue and company wide incentives
• Access to health and wellness programs and our Employee Assistance Program (EAP)
• Be a part of a passionate group of hospitality staff who bring their best every day to work and pick up some new skills.
• Choose a seasonal role for winter or for the right staff we can offer a year-round role between our 7 venues (and growing!) in Falls Creek (VIC) & Bright (VIC)