Service Manager (Finance)

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a Service Manager to lead the delivery and evolution of critical IT services, ensuring high levels of performance, resilience, and business alignment in a regulated environment.

This professional will act as the central point between technical teams, operations, and business stakeholders, ensuring effective governance, executive reporting, and continuous service improvement.

Responsibilities:

• Ensure end-to-end management of IT services according to ITIL / Service Governance best practices
• Act as the interface between technical teams and senior-level stakeholders
• Monitor and optimize service performance, capacity, and availability
• Prepare and present executive reporting (KPIs, SLAs, trends, and insights)
• Manage governance forums, service reviews, and follow-up on critical incidents
• Ensure compliance with regulatory environment requirements
• Identify opportunities for continuous improvement and process optimization
• Work effectively under pressure with tight deadlines and critical contexts

Requirements:
• Bachelor’s degree in Finance, Economics, or a related field
• Experience in IT Service Management (ITSM/ITIL)
• Strong stakeholder management skills
• Experience in executive reporting and communication with management
• Knowledge of performance, capacity, and IT service analysis
• Experience in regulated environments (finance, telecom, etc.)
• Excellent communication skills in Portuguese and English, especially for formal presentations
• Critical and analytical thinking with a results-oriented mindset
• Ability to work under pressure and meet tight deadlines
• Proficient in Excel (data analysis, trends, reporting)
• Experience with Power BI or other data visualization tools
• Background in metrics analysis and data interpretation
• IT knowledge (infrastructure, applications, or operations) is a plus

Benefits:
• Employment Contract;
• Health Insurance;
• Meal Card;
• Gym Ticket;
• Hybrid work (80% onsite at the Porto office).