Service Manager

Contract: Full time – Permanent

Location: Dublin 8

Salary: DOE

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.  By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

As the Services Manager, you will lead, build, motivate, and support a multifunctional team providing the full range of ALONE’s support services (including the recruitment of volunteers) in the area you support.

Responsibilities

Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people.

Drive strong, strategic partnerships with local Statutory, Community, and Voluntary organisations to maximise impact.

Champion ALONE’s mission locally, promoting services, building referral pathways, and expanding community capacity to support older people.

Ensure excellence in service delivery, meeting all HSE agreement objectives and delivering accurate, timely reporting.

Identify and address service gaps, collaborating across sectors to design and implement effective, person-centred solutions.

Provide impactful reports to funders, stakeholders, and leadership—using data to tell the story and shape the future.

Inspire high-performing teams through effective people management, continuous development, and a strong culture of improvement.

Deliver on ALONE’s strategic goals, aligning your team’s work to achieve ambitious targets and lasting change.

Additional duties as assigned

Essential skills & experience

Self-motivated person who is committed to ALONE’s mission

Educated to Degree Level or significant relevant experience.

Minimum 3 years proven experience in service operations.

Able to maintain the highest standards of confidentiality, discretion, and respect.

Minimum of 2-year staff management experience, including support and performance management of teams

Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally

A collaborative team player who fosters strong internal and external relationships.

Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.

Strong time management and organisational skills to prioritise workload and meet KPIs.

Extra Benefits

Salary DOE

Full-time employees can enjoy a 35-hour working week.

Annual Salary Reviews

Time Off in Lieu

Mileage Policy in place for applicable roles

Death in Service - after 6 months’ probation successfully completed.

Travel Saver Schemes

Sick Pay Scheme -after 6 months’ probation successfully completed.

Bike to Work Scheme

HSF Partnership

Horizontal Transfer Opportunities

Comprehensive Training & Development

Bespoke Induction Programmes

Progression Opportunities

Further Education Opportunities

Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.

GP telephone Advice

Virtual Doctor

Private Prescription Service

6 structured Counselling/ Emotional Wellbeing Service

Legal Helpline

The closing date for applications is Tuesday, April 21st

ALONE is an equal opportunities employer.

#SM