Service Manager CTAS

Deadline to apply: 30/03/2026

We are looking for a Service Manager to complete our consultants Workforce Management Service to support the Directorate of Connectivity and Secure Communications (CSC) of the European Space Agency (ESA) at their location in Noordwijk, the Netherlands.

The Service Manager will be responsible for the overall coordination, quality, and performance of the CTAS (Technical Assistance) service, ensuring efficient delivery of contract activities, optimal use of resources, and clear communication between the service team and ESA stakeholders.

In ESA, the Directorate of Connectivity and Secure Communications (CSC) supports innovation in satellite telecommunications and the development of advanced applications using space-based systems. Through research, development, and industrial partnerships, CSC contributes to strengthening the European and Canadian satellite communications sectors.

CSC also supports major public–private initiatives focused on the development of new satellite systems, validation of innovative services, and deployment of secure telecommunications capabilities. A growing portion of CSC activities involves third-party funded programmes, particularly within the Union Secure Connectivity Programme (IRIS²).

The CTAS (Technical Assistance Service) will support the CSC teams by providing specialised technical, programme, and project management expertise across multiple domains, including:

• IRIS² – Infrastructure for Resilience, Interconnectivity and Security by Satellite

• EuroQCI – European Quantum Communication Infrastructure.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

The successful candidate will be tasked with, but not limited to:

• Service Management & Coordination

• Manage and coordinate the execution of all CTAS service activities;

• Ensure high-quality service delivery aligned with ESA requirements and contractual obligations;

• Allocate and monitor resources to support efficient task execution;

• Maintain effective communication between the service team and ESA stakeholders;

• Identify risks or issues affecting service delivery and implement corrective actions when necessary;

• Cost & Documentation Management

• Oversee cost monitoring and resource planning for service activities;

• Maintain and manage service documentation, including reports, plans, specifications, and meeting records;

• Ensure documentation is properly version-controlled and accessible to ESA;

• Ensure compliance with applicable ESA and EU security and documentation standards;

• Meetings & Reporting

• Support the organisation and follow-up of service coordination meetings;

• Provide clear reporting on service progress, performance, and key activities;

• Contribute to periodic service reviews and planning discussions with ESA stakeholders;

• Prepare presentations and support documentation for service management meetings;

• Service Performance Monitoring

• Monitor service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs);

• Provide data and reporting to support ESA performance evaluation;

• Identify potential performance risks and implement mitigation or corrective measures;

• Ensure continuity, reliability, and availability of the CTAS service;

• Service Performance will be evaluated through indicators such as

• Compliance with service requirements;

• Service continuity and availability;

• Responsiveness and issue resolution;

• Timely delivery of outputs and action closure;

• Early identification and reporting of risks or issues;

• Quality of service delivery;

• Effectiveness of communication and coordination.