Service Manager - Commercial Roofing (Windsor)

Join a team that’s building more than roofs. We’re building a reputation for excellence. At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results. If you’re looking for a company that values accuracy, collaboration, and strategic thinking — welcome to Empire.

We’re looking for an experienced Service Manager to lead our Roofing Service Division. In this pivotal role, you’ll oversee day-to-day service operations, ensuring safe, high-quality, and timely delivery of roofing repairs, maintenance, and emergency services. You’ll lead a dynamic team of coordinators, forepersons, and field technicians while maintaining strong relationships with clients and internal partners. The ideal candidate combines technical roofing knowledge with operational leadership and business acumen to drive performance, profitability, and client satisfaction. 

What You’ll Do 

Lead, coach, and manage the Service Division team, including field crews, forepersons, and administrative support 

Oversee scheduling, dispatch, and execution of service calls and maintenance contracts 

Ensure work is completed safely, efficiently, and to the company's quality standards 

Build and maintain strong client relationships, ensuring responsiveness and satisfaction 

Review and approve service reports, quotes, timesheets, and job costing data 

Collaborate with estimators, coordinators, and accounting to ensure timely service delivery and billing 

Monitor key performance indicators (KPIs), financials, and operational metrics to meet division goals 

Implement and enforce safety standards and compliance requirements 

Conduct site visits, toolbox talks, and performance reviews for service crews 

Support recruitment, onboarding, and development of service team members 

Drive cost control, efficiency, and customer service initiatives 

What You Bring 

5+ years of leadership experience in service operations, preferably in roofing or construction 

Proven ability to lead teams and manage multiple service projects simultaneously 

Strong understanding of roofing systems, maintenance, and repair processes 

Excellent communication, organization, and problem-solving skills 

Financial acumen with experience in budgeting, forecasting, and cost management 

Commitment to safety, quality, and continuous improvement 

Proficiency with Microsoft Office, CRM, and dispatch/tracking systems 

Valid driver’s license and willingness to conduct site visits as required 

Why You’ll Love Working at Empire

Competitive compensation and comprehensive benefits package

Opportunity to contribute to high-profile commercial projects across North America

Collaborative, fast-paced environment that rewards precision and initiative

Stability and pride in working for an industry leader with over 30 years of success

Apply today to join a high-performance, growing roofing organization.