SERVICE MANAGEMENT GOVERNANCE

Santander

OFNA TECH AND OPER CDMX permanent

Posted: March 25, 2026

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Quick Summary

We're looking for someone to lead our service management governance team in Mexico.

Required Skills

Management ITIL Service Delivery Incident Management Changes Service Levels Service Improvement Spanish English Cloud Environments Problems Deviation Detection

Job Description

SERVICE MANAGEMENT GOVERNANCE

Country: Mexico

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience in the funcion of management and service delivery
• Experience with ITIL Build practices in the field of service delivery (Incident Management, Changes, Problems, Service Levels)
• Experience detecting deviations in service provision and creating proposals for mitigation and improvement actions.

Education

• University Degree (Required)
• Post Graduate (Preferred)

Languages

• Spanish and English written and spoken in technical settings (Required)

Hard Skills

• Basic Knowledge of Cloud Environments
• Experience in similar projects performing the functions of management and monitoring of the service
• Familiarity of ServiceNow

Soft Skills

• Excellent communication and interpersonal Skills
• Proven experience working in international and multicultural settings.
• Collaborative and Proactive attitude

What to do Next

If this sounds like a role you are interested in, then please apply.

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