Service Hub Consultant

The Role

This is a dynamic back office support role with a primary focus on supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages. Full-time position available covering standard working hours.

Key responsibilities of this role include:

Managing existing customers payment arrangements, redraws & ad-hoc requests

Processing daily loan and treasury transactions

Actioning loan variations once approved by the credit team

Liaising with customers who request variations to their home loans,

Assisting with the processing of home loan variation requests,

Performing loan maintenance and remediation when required

Processing discharge requests and providing final payout figures prior to settlement

Maintaining clear and effective communication with internal and external stakeholders

Completing daily internal quality assurance checks

Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations

Who are we looking for?

You have at least 1 year customer service experience within the finance industry

Experience in processing mortgage discharges and variations is preferred.

PEXA experience will be highly regarded

Ability to work unsupervised

Proficient in Word, Excel and Outlook

Ability to handle high volumes

Excellent time & priority management as well as organisational skills

You can process work accurately but also efficiently with a great eye for detail

You have fantastic interpersonal and communication skills

You have a proactive approach to resolving problems and can think outside the box

You are wired to do things differently better, fairer, faster

You can handle a fast paced rapidly changing work environment

You get energy from helping Customers and saving them a bucketload

You bring positivity, energy, flexibility and you adore change

You know your stuff and you aren’t stuck in your ways

You enjoy moving at speed and getting things done

You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team.

What we can offer you?

The opportunity to work with a kick ass team of fast movers and shakers who want to create some real change in the industry. We believe in autonomy, bravery, moving fast and having a go. We are focused on building a company where everyone wants to work because they feel valued, empowered and passionate about helping customers get out of debt sooner.

Benefits & Perks 

Flexible and casual working environment

Ability to work from home

Loads of support and training

Fantastic team culture with monthly events

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly. 

Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.