Service Help Desk

GEA Group

Muntinlupa City permanent

Posted: March 6, 2026

Required Skills

Job Description

Responsibilities / Tasks

• Provide remote technical support to clients via phone, email, and chat. Focused Area: Separator, Decanters, Homogenizer and V&P products
• Diagnose and resolve technical issues, Escalating to Field service Engineer when on-site intervention is required
• Guide clients through troubleshooting, installation and commissioning steps and provide clear instructions
• Determine when products, components, or systems require upgrades or replacements
• Document and track client issues and resolutions in the ticketing system.
• Charge fees for services rendered and ensure accurate billing
• Maintain a high level of customer satisfaction by delivering timely and effective solutions
• Collaborate with other team members to resolve complex issues
• Stay updated with the latest technology trends and solutions.
• Cooperate with country and regional organizational strategies, standardization guidelines, and service protocols
• Promote company’s product and services
• Support Service Sales for Technical clarification & Spare Parts recommendation
• Determine when products, components, or systems require upgrades or replacements
• Contributing positively to Business's achievement, incl his individual targets and Country targets
• Other tasks assigned by Line Manager

Your Profile / Qualifications

• Degree in Engineering, Mechanical or related field
• Experience of min. 3 working years, incl background of Service Engineer, with excellent related skills for commissioning, troubleshooting & Service Maintenance, caring with care of exact details and with high responsibility.
• Prior experience in handling and operating of Separators or fast rotating equipment
• Good computer skills - Microsoft Office applications, SAP/Axapta systems
• Good working level of English - speaking and writing
• Emphatic with strong customer focus
• Good communicattion skills, especially via phone and chat
• Service oriented, patient, and a team player
• Safety conscious and of good moral character
• Technically inclined with good problem-solving skills and commercial affinity
• Ready to travel and work off-hours

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