Service Glazing Manager

Flynn Group of Companies is currently looking for a Service Glazing Manager to support our Kelowna Branch located in Lake Country, BC (Office Location - 8775 1 Jim Bailey Crescent, Unit D, Lake Country BC, V4V 1L7), reporting to the Service Manager.

Day in the Life:
• Lead and mentor field employees, ensuring alignment with company goals and service standards
• Help grow and build our Glazing Service business
• Daily review of project progress with the foremen and review of field reports
• Monitor quality, safety, and training requirements through regular visits to project sites
• Dispatch calls to field technicians, providing all necessary job information prior to their arrival on site
• Must take all service and emergency calls and maintain on-call status 24 hours per day, 7 days a week
• Ability to conduct presentations through lunch & learns
• Build strong relationships with existing clients and actively pursue new business opportunities
• Represent the company at industry events, trade shows, and networking functions
• Collaborate with the team to manage the workload, sales targets, and scheduling
• Support initiatives that enhance employee engagement, recognition, and retention
• Promote Flynn’s culture by modeling core values such as integrity, teamwork, and safety excellence
• Operations & Project Oversight
• Review and prepare quotes and tenders for glazing maintenance, repairs, and upgrades
• Oversee the preparation of reports, including photos and pricing
• Review invoicing, accounts receivable, and overall workflow using Flynn’s custom app with the Service Manager
• Manage and update project schedules and oversee safety audits
• Make strategic decisions on staffing, equipment, and fleet expansion.

What We Offer :
• Competitive wages and benefits
• RRSP Matching
• Great environment where our motto is "Flynn Family Winning Together!"
• On-going career development programs through our in-house Flynn University and eLearning courses

What We Are Seeking :
• 5 -10 years of progressive glazing experience in the construction industry, ideally with exposure to service glazing, facility management or building envelope management
• Proven leadership and supervisory experience, with a strong ability to delegate, plan, and manage teams effectively
• Demonstrate the ability to build and maintain strong client and team relationships, with a focus on service excellence and long-term growth
• Entrepreneurial mindset with a proactive approach to business development and client satisfaction
• Exceptional communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with hands-on experience using industry specific tools such as Bluebeam and AutoCAD
• Reliable and strong problem-solving skills
• Work independently as well as in a team-based environment
• Work in a fast-paced environment and strong attention to detail