Service Estimating & Materials Coordinator

We are looking for a highly organized, technically minded individual to become the backbone of our service repair process.

As our Service Estimating & Materials Coordinator, you will be responsible for building accurate repair estimates from technician findings and ensuring every job has the correct parts, materials, and coordination in place so our technicians can complete repairs efficiently and without delays.

This is a critical operations role that directly supports our technicians in the field and plays a major part in improving customer experience, technician productivity, and first-trip completion rates.

If you understand how service repairs actually happen in HVAC, plumbing, or electrical—and enjoy solving logistical puzzles—this role is for you.

What You’ll Do

Service Repair Estimating (Primary Focus)

Review technician notes, photos, and equipment information from service calls

Build accurate repair estimates using flat-rate/task pricing

Determine all parts and materials required to complete repairs correctly the first time

Document and update estimates in our ServiceTitan system

Work with service managers when clarification is needed on complex repairs

Materials Ordering & Tracking

Source, verify, and order required parts from approved vendors and supply houses

Track material ETAs and proactively communicate any delays

Coordinate with our warehouse team to ensure materials are received and staged for technicians

Coordination & Communication

Keep dispatch and service managers informed on job readiness

Maintain clean, accurate work order documentation

Help eliminate unnecessary technician trips to supply houses or return visits due to missing parts

A Typical Day Might Include

Reviewing service calls that need estimates built

Communicating with vendors to confirm pricing and availability

Ordering parts for approved repairs

Tracking shipments and updating job statuses

Coordinating with dispatch and warehouse throughout the day

Ensuring upcoming jobs are fully prepared for technicians

What We’re Looking For

Strong understanding of service repairs and common materials used in the trades

Ability to read technician notes and understand repair needs without hand-holding

Strong organizational skills and attention to detail

Comfortable using software systems (ServiceTitan experience is a plus)

Excellent communication and follow-through

What Success Looks Like

Technicians have everything they need to complete repairs without delays

Fewer return trips due to missing materials

Faster turnaround from estimate to completed job

Smoother communication between field and office

A better experience for both technicians and customers

Why This Role Matters

This position removes friction from our service department and allows our technicians to focus on what they do best—serving customers and completing repairs. Your work will be felt across the entire team every single day.

If you enjoy problem-solving, working behind the scenes, and being a key part of a high-performing service team, we’d love to talk with you.

What We Offer:

Company Paid Health Insurance

Company Paid Short Term Disability

Voluntary Dental/Vision

Voluntary Life Insurance 

Supplemental life insurance, and long-term disability available

401k Plan with a company match

Paid Time Off

Company Paid Holidays

Ongoing Training

A family-oriented culture—where we support one another, celebrate wins, and have fun along the way.

Equal Opportunity Employer/E-Verify Employer