Service Engineer

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Purpose

To carry out mechanical seal refurbishment and provide on-site service works including, but not limited to, installation, troubleshooting, maintenance, and technical support. This role ensures high standards of customer satisfaction and aligns with corporate compliance, safety, and operational goals.

Key Responsibilities

• Compliance and Corporate Values• Adhere to Smiths Group and John Crane business ethics, policies, and values.
• Strictly follow all Quality, Environment, Health, and Safety (QEHS) policies and procedures.

• Service Delivery• Fulfil service requirements based on customer needs, ensuring timely and quality completion of tasks.
• Achieve and maintain service-related KPIs (Key Performance Indicators).

• Workshop and On-Site Service Activities• Maintain service shop facilities, tools, and equipment in clean and ready-to-use condition.
• Ensure accurate completion of service documentation including inspection reports, repair quotations, and parts planning.
• Schedule, prioritize, and execute service and repair jobs efficiently.

• Technical and Operational Support• Support troubleshooting and reliability improvement initiatives by collaborating with internal technical teams.
• Participate in root cause analysis for failure investigations.
• Submit periodic service reports and updates as required by management.

• Collaboration and Business Development• Liaise with sales and technical teams to identify potential business opportunities through service interactions.
• Support document control processes and ensure all service documentation complies with internal systems and standards.
• Share service findings and lessons learned with the team to improve overall service performance.

• Customer Engagement• Perform customer visits to carry out installation, troubleshooting, and technical support activities.
• Represent the company professionally in all customer interactions.

• Other Duties• Participate in continuous improvement initiatives.
• Perform other service-related tasks as assigned by management.

Key Accountabilities

• Mechanical seal repair and refurbishment
• On-site customer support and troubleshooting
• Installation and dismantling of mechanical seals

Compliance with SAP service and process workflows

Qualifications & Skills

• Degree in Mechanical Engineering or related technical discipline
• Minimum 5 years experience in mechanical service or rotating equipment industry preferred
• Good understanding of mechanical seals, pumps, and rotating equipment
• Strong problem-solving and communication skills
• Ability to work independently and within a team
• Willingness to travel and work at customer sites
• Familiarity with SAP or equivalent ERP systems is an advantage
• Proficiency in English

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)