Service Engineer

Your mission:
As our new Service Engineer, you’ll be the key technical support for our customers, ensuring their systems run smoothly and effectively. You’ll handle installations, training, troubleshooting and maintenance, all while leveraging your plant science knowledge and delivering excellent customer services. 

• Install and set up our advanced plant measurement systems at customer sites, ensuring smooth and reliable operation from the start.

• Train and support customers on using our hardware and software, setting up first experiments and analysing first data to maximize their results and satisfaction.

• Provide expert troubleshooting remotely and on-site, resolving technical issues quickly to minimize disruptions.

• Perform regular maintenance and quality checks to keep systems running optimally and reliably.

• Collaborate with project managers, engineers, and IT teams internally and at customer sites to meet technical and installation needs.

• Work in close collaboration with our Sales & Service team, providing internal technical training on request.

Your profile:
• Bachelor’s degree in biology, biotechnology, bioinformatics or plant sciences with a strong interest in technology, or a related field.

• Hands-on technical skills (mechanical, electrical, or IT troubleshooting).

• Comfortable with Linux (Debian) and basic command line operations.

• Customer-focused with strong problem-solving skills.

• Good communicator in English, both written and spoken.

• Organised and flexible, willing and able to travel up to 50% of the time, including short notice trips.

• Driver’s license.

Why choose us?:
• You have the opportunity to work on complex problems at the intersection of high tech and nature: your work will have a real impact on sustainable agriculture with an innovative and exciting digital phenotyping technology.

• Open and transparent leadership: we communicate our performance, genuinely value your feedback and trust your commitment.

• Most of our value creation is done in-house - we only outsource what we cannot confidently do ourselves.

• Our processes don’t own us - we own them. If they don’t help us, we change them.

• Grow with us! We offer plenty of opportunities for personal and professional development.

• Build your ideal tech setup, including a high-performance laptop and state-of-the-art noise-cancelling headset. Whether it’s Windows, Linux, or Apple - it’s your tech, so it’s your choice.

• We offer flexible working hours, up to 50% home office, and a competitive, performance-oriented compensation package.

• Work in our spacious office with modern facilities on our green campus.

• Bring your dog to work. Our office is dog-friendly!

• Challenge your colleagues to a game of table soccer (we take it seriously!), then enjoy great coffee and drinks, healthy snacks … and a sugar fix too!

• Celebrate with us at team events and annual parties. You’re also invited to out of work activities (bouldering, wakeboarding, cycling...).

• Enjoy 6 weeks of paid vacation each year, plus an extra day off on your birthday – because the best gift is extra time!

If you're ready to work with a crazy team that believes it can change the world and are keen to fast track your career with our international company, we’d love to hear from you!