Service Desk & Workplace (m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

As part of the Service Desk & Workplace department, you provide hands-on operational support for users within an international group spread across multiple locations. You act as the primary point of contact for employees’ technology needs and ensure the reliability and continuous improvement of IT services.

• Technical Support: Provide resolution of Level 1 and Level 2 incidents and service requests.
• Intervention: Resolve as many requests as possible at first contact, using remote support tools or directly on-site.
• Ticket Management: Log, track, and close incidents and service requests accurately within the ITSM tool.
• Hardware & Software: Deploy IT equipment, manage system images, and install and configure hardware and software.
• Projects & Processes: Contribute to the creation of technical procedures, documentation (Knowledge Base), and the implementation of specific IT projects.
• Lifecycle Management: Monitor inventory and maintain IT equipment throughout its lifecycle.
• Continuous Improvement: Proactively suggest improvements to existing tools and perform technology watch activities.

 

Required Technical Skills :

• Windows 11 environment (installation, configuration, troubleshooting)
• Microsoft 365 ecosystem (Office, Teams, SharePoint, OneDrive)
• Microsoft 365 administration (licenses, access management) and Entra ID (formerly Azure AD)
• Active Directory (object management, groups, GPOs)
• Exchange messaging (On-Premises and Online)
• Hardware (PCs, peripherals, IP and mobile telephony)
• Atlassian collaboration tools (Jira, Confluence)

Assets:

• Knowledge of PowerShell, Windows Server, SCCM (MECM)
• Basic networking knowledge (switches/routers)
• ITIL certification or strong ITIL culture

Soft Skills: 

• Strong interpersonal skills and a high level of customer service orientation
• Rigorous, autonomous, and highly organized
• Pragmatic mindset with the ability to find quick solutions
• Team-oriented with a strong knowledge-sharing mindset
• Flexible (occasional travel required, maximum 10%)

 

All our positions are open to both women and men and are, of course, open to people with disabilities.