Service Desk Support

NextLevelBusinessServicesInc2

Phoenix, AZ, United States permanent

Posted: May 24, 2017

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Quick Summary

Provide technical support over the phone and via email to ensure timely and effective resolution of end user issues.

Required Skills

Customer Service Phone Skills Technical Support Problem Solving Time Management Multitasking Stress Management Escalation Coordination Shift Work

Job Description

Next Level Business Services, Inc.

Job Title: Service Desk Support

Job type: Fulltime

Job location: Phoenix, AZ

Year of experience required: 7-8 Yrs (Max)

Here is a JD for your requirement.

- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now).

- Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

- Take ownership and responsibility of an issues from start through to a successful resolution

- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

- Ability to Co-ordinate with the Incident Management team during major incidents.

- Flexibility and ability to work on a rotational shift (24/7) Support model.

Akash Singh

Phone: +1 (904 240-4265)

Akash(dot)singh(at)nlbservices(dot)com

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