Service Desk - Process Trainer

Two95 International Inc.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia permanent

Posted: April 12, 2026

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Quick Summary

The job involves designing and delivering training programs, with experience in IT service management and remote support tools.

Required Skills

Technical Background Presentation Training Delivery Ticketing Systems Cybersecurity Principles Remote Support Tools Training Program Design Quantitative Data Analysis SOP Creation Knowledge Base Articles Communication Skills Interpersonal Skills

Job Description

1. Technical Background (Strong technical background in IT Service management, with experience in service desk operations)

2. Good Presentation and training delivery skills

3. Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools

4. Proven experience in designing, developing and delivering training programs

5. Prior experience in maintaining and analyzing historic training data is highly desirable

6. Experience in Creating SOPs and Knowledge Base Articles

Requirements:
· Experience in working in Service Desk Environment.

· Excellent Communication skills, Presentation and Interpersonal skills

· Ability to adapt to changing priorities, technologies according to business needs

· Ability to manage stakeholders and be responsive to business urgency

· Self-starter– Must be able to start and manage multiple tasks at the same time

· Inclination for learning and passion for knowledge facilitation

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