Service Desk Operator(Level 2)

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Are you ready to discover the role of a Service Desk Operator(Level 2) at Netcompany?

As a Service Desk Operator(Level 2), you will:

• Provide second-line support for unified communications, including video conferencing and network connectivity.
• Analyze, troubleshoot, and resolve escalated incidents related to Windows environments, applications, and networks.
• Manage and follow up on incidents and service requests using ServiceNow or other ITSM platforms.
• Take ownership of incidents from escalation through resolution and closure.
• Coordinate with Level 1 support, internal technical teams, and external vendors to resolve complex issues.
• Ensure accurate documentation of incidents, root causes, and resolutions.
• Guide users and Level1 teams on best practices and standard procedures.
• Contribute to continuous service improvement by identifying recurring issues and recommending enhancements.

What would make you a fit for the role:

• Minimum of 2–3 years of support experience.
• Strong troubleshooting skills across Windows systems, applications, and network connectivity.
• Hands-on experience with ServiceNow or another major ITSM platform.
• Strong learning capacity and motivation to develop Telecom expertise.
• Ability to work independently while adhering to structured processes.
• Customer-oriented mindset with strong analytical and problem-solving skills.
• Comfortable operating in a multicultural, institutional environment.
• Fluency in French and English, both written and spoken.

Being a part of the Netcompany team, you will be provided with: 

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/