Service Desk Operator

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of a Service Desk Operator in Netcompany?

As a Service Desk Operator, you will:

• Receive calls and emails, first-line customer liaison
• Record incidents and requests in the Service Management Tool
• Log all relevant incidents/service request details allocating categorization and prioritazation codes
• Make an initial assessment and diagnose of incidents and service requests, resolve them by following the documented procedures
• Escalate unresolved incidents or services requests, fulfill for other support agents in the same support group or to different support groups

What would make you a fit for the role:

• Bachelor's or Master's Degree in a relevant field or equivalent experience
• Minimum 1 year of proven experience in similar roles
• Experience with MS Office
• ITIL V4 Certification
• Experience with ticketing systems
• Excellent communication skills in both English and French (B2+)

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/