Service Desk Engineer (L1) - Japanese - N

Two95 International Inc.

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia contract

Posted: March 16, 2026

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Quick Summary

We are looking for a Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) to provide technical assistance and support related to computer systems, hardware, or software, with a focus on Japanese language skills and customer service.

Required Skills

Technical Assistance Communication Customer Service Problem Solving Remote Troubleshooting Documentation Follow-up

Job Description

We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.

Requirements:
• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.

• Performing remote troubleshooting through diagnostic techniques and pertinent questions

• Walk the customer through the problem-solving process.
• Provide accurate information on IT products or services.
• Respond to email messages for customers seeking help.
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information

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