Service Desk

SQUIRCLEITCONSULTINGSERVICESPVTLTD

Bengaluru, KA, India permanent

Posted: July 1, 2015

Job Description

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

Please follow the below instructions

Only male candidates.

Need candidates who can join us immediately or in 7 days of time.

Work location is Global Village.

Position Functions or Responsibilities

Need experienced Candidates from 1 – 3 years with good understanding of Voice based Process.

*Excellent Communication Skills (to manage British Account) both verbal and non-verbal.

The account UHL which is an important account for NTT DATA with high visibility of Service Desk Tower.

*We need candidates with subtle behavior and strong understanding and writing skills towards the client calls ….

24 / 7 support shift

Good Learning Curve and involves lot of technical education to be learnt from on-the job.

Roles & responsibilities ---

1. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.

2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers etc)

3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.

4. Triaging the tickets to different support groups based on category of the ticket

5. Following up on tickets and tracking them to closure

6. Providing sufficient and accurate information to users on the ticket status

Exp: 1-3 years

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