Service Desk Associate- only person with disability

JobsForHumanity

Noida, UP, India permanent

Posted: November 8, 2024

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Quick Summary

Manages customer interactions & records reported issues in the ITSM, identifies issues, applies fixes, and investigates root causes using internal instructions.

Required Skills

Troubleshooting LAN WAN Customer Service Technical Guidance Issue Resolution Communication

Job Description

Saira's client

Open Requirements for PERSON WITH DISABILITY

Role- Service Desk Associate

Location- Noida

Experience- 1 to 2 years exp in tech support

Skills- Trouble shooting, LAN, WAN

Disability Type- Locomotor Disability, Low vision up to 50%, Thalassemia, Hemophilia

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal instructions.

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

B.tech, MCA & BCA

All your information will be kept confidential according to EEO guidelines.

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