Service Desk Analyst

Who Are We:

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs.

To learn more about Comply, visit comply.com

The Role:

Comply is seeking a Service Desk Analyst to play a central role in delivering first-class support to our clients. Acting as the first point of contact, you will handle incoming queries, manage support tickets, and ensure issues are resolved efficiently and professionally. This role requires excellent communication, problem-solving skills, and a customer-first mindset.

You will also support client onboarding, assist with system configuration, and provide feedback to internal teams to continuously improve our product and services. This is a great opportunity to be part of a dynamic and growing company where your input will make a real impact.

Responsibilities: :
Service Desk Support

• Manage day-to-day client support tickets via the support desk.

• Ensure service levels (SLAs) and quality standards are consistently met.

• Communicate with clients clearly and professionally to resolve issues.

System Configurations & Client Support

• Configure system features to meet client requirements.

• Present configured solutions to internal teams and clients.

• Assist with client questions during post-implementation handover

Problem Solving & Escalation

• Investigate, research, and resolve client issues.

• Escalate advanced IT cases to relevant teams where needed.

• Contribute to user acceptance testing (UAT) and quality assurance.

Collaboration & Continuous Improvement

• Work closely with Support, Implementation, and Product teams.

• Provide client feedback to improve product features.

• Participate in projects during onboarding and implementation phases.

Skills & Qualifications: :
• Excellent written and verbal communication skills

• Strong problem-solving and analytical mindset

• Ability to manage multiple priorities and switch contexts effectively.

• Strong relationship-building skills, both internal and external.

• Fast learner, adaptable, and proactive.

• Committed to values of Team, Trust, and Transparency.

• Experience with MS office and collaboration tools are a plus.

• Prior exposure to SaaS or financial services environments is desirable.

To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit https://www.comply.com/careers/.

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Applicants must be authorized to work for any employer in the United Kingdom. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.