Service Desk Analyst - File & Print

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024 and one of Australia’s Best Medium Workplaces 2024, with an outstanding eNPS score of 68.

We’re growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we’re looking for a Service Desk Analyst to join our File & Print team, someone who brings energy, accountability, and a genuine passion for helping people.

Requirements:
What You’ll Do:

• Provide support and operational ownership of File & Print services across the environment.

• Deliver Print Services support, including:

• Installation, deployment, and configuration of printers and queues

• Print driver management and remediation

• PaperCut and print management platforms

• Scanner service accounts and scan-to-email workflows

• Hardware fault triage and vendor escalation

• Deliver File Services support, including:

• File server and shared drive management

• File-level restores and recovery

• NTFS permissions and access troubleshooting

• Alignment of local and network storage usage

• Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions.

• Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues.

• Participate in major incident triage, including file server or storage-related outages.

• Maintain and improve File & Print documentation and knowledge articles.

• Support related M365 and Audio Visual services where they intersect with File & Print.

What you’ll Bring:

• Experience in a Level 1/2 Service Desk or Technical Support role.

• Strong working knowledge of Windows 10/11 and Windows Server environments.

• Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar).

• Solid understanding of file services, including NTFS permissions, security groups, and access control.

• Experience supporting SharePoint file access and permissions.

• Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently.

• Experience working with ticketing systems and documenting technical outcomes clearly.

• Strong customer service skills and calm communication under pressure.

• Ability to prioritise work, manage escalations, and operate effectively during incidents.

• A collaborative mindset and willingness to improve processes and documentation.

Benefits:
Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.