Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site

Qode

Florida, Florida, United States permanent

Posted: February 11, 2026

Job Description

Client: FL Law Enforcement
Pay: $18.75
Location: Dade City, FL - Must be able to commute daily and be in the area
Shift: 1pm-10pm on site
Work Authorization: USC or GC ONLY no other Visa's will be accepted

Education: Some technical certificates CompTIA A+ or AA computer science degree

Experience:
• Some level of IT Certifications and/or degree or pursuing a computer science degree
• Held steady job [2 years] in the past either former military or service industry or security
• A passion to break into the computer science to gain entry level work experience

Responsibilities:
• Device Management: Install, configure, and maintain computers, tablets, smartphones, scanners, copiers, and printers. Remove outdated or non-functional devices as directed by the agency. Document all maintenance, installation, and removal activities in the designated agency tracking system.
• Service Desk and Technical Support: Provide technical support to agency personnel via the service desk telephone line and/or remote assistance tools. Answer and resolve incoming service desk tickets in a timely manner. Escalate unresolved or complex issues to higher-level support or management as needed.
• Vendor and Warranty Management: Contact and follow up with outside vendors to coordinate repairs for agency equipment covered under warranty.
• Inventory and Records Management: Maintain up-to-date and accurate records of all IT inventory, including serial numbers, user assignments, and location. Document all repair and maintenance work performed on agency equipment.
• Preventive Maintenance: Conduct preventive maintenance inspections on agency technology equipment to identify and resolve potential issues before they cause service interruptions.

· Monitoring: Monitor network and server activity by observing agency monitoring systems.

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